Frequently Asked Questions

Once you submit an order online, you will receive a digital proof, along with your order details within 3 to 4 business hours.

Once we receive your approval, your order will be put into production and a hold will be placed on your credit card. This is when our team begins preparing your artwork for printing and ordering your garments.

Please note that we have an approval cut-off time of 3:00PM EST each day. Approvals received by 3:00PM EST will begin our 5-day order completion process the following business day.

Once the order is decorated and packaged, we will convert your payment hold to a charge on your credit card. If your payment method is declined, the turnaround time will not begin until a payment hold is received.